You are here
  1. Prices & Packages
  2. FAQ's

Worth knowing from A to Z


Here you will find answers to frequently asked questions about your reservation, deposit, cancellation conditions and useful information about your stay at Hotel Walserberg.

Arrival and departure - Check IN & Check OUT

Check IN - your room is ready for occupancy from 15:00 on the day of arrival.

Check OUT - to vacate your room by 11:00 am on the day of departure.


The exact directions for your journey by car to Warth am Arlberg can be found here.

Arrival to us

On our website www.walserberg.at/en/content/more-information/arrival

we have given you exact directions on how to get to us by car.
Please note that the Lech-Warth road is ALWAYS closed in winter, even if your navigation system claims the opposite!

Deposit

When making a reservation we ask for a deposit of 30 % of the total amount.

You can transfer this amount directly to our bank account: Hotel Walserberg, Raiffeisenbank Warth, IBAN: AT52 3744 9000 0101 1451, BIC: RVVGAT2B449.

If you want us to debit the deposit for you, please give us your credit card number with expiration date and security code. After receipt of payment you will receive a confirmation of your deposit.

Room facilities

Our rooms & suites are equipped with telephone, TV with radio, free W-Lan, safe, hairdryer. We ask for your understanding that smoking is not allowed in the hotel rooms & suites.

Babyphone for hire

At the reception you can get a babyphone for the duration of your holiday with us.

Bathrobes in your room

As a special service of our house we provide you with cuddly bathrobes for the duration of your stay. If required, you can get bathing shoes at the reception.

Balcony

Our rooms & suites only partly have a balcony. We will be happy to inform you about this in your inquiry.

Bank

Raiffeisenbank is located in the community centre near the tourist office

Opening hours:

Monday to Friday from 08:30 am - 12:00 noon

Monday and Friday from 2:00 pm - 4:00 pm

ATMs around the clock

Bakery

You can enjoy fresh bread from our own bakery every day. Baking with heart and passion has been our motto since 1964. You are welcome to order at our reception your favourite bread in advance and take it home.

Dining times for breakfast & dinner

Good Morning Breakfast from 08:00 - 10:00 am



  • with homemade bread from our own bakery
  • Muesli corner, fresh fruit, yoghurt
  • homemade jams

 

Dinner from 06:00 - 08:00 pm

  • Culinary 5 course menu
  • Salad buffet and tempting starters
  • Soups from the soup pot
  • 3 main courses to choose from
  • Creative dessert dreams
  • For children there are children's dishes

Fitness room

In order to prepare your muscles for a beautiful skiing day, on the 1st floor there is our fitness room, where you will find a treadmill, a bicycle, a wall bar with gym mat and a Kraft Multistation for training.

Hotel bar

Our bar as well as the Walser Lounge are a cosy meeting point for our guest to enjoy aperitifs and digestives.

Night entrance

With the room key or the chip card you can come to the hotel at any time of the day.

Dogs are welcome in the hotel

Dogs are allowed (dog € 23,00 per night without food).

We ask for your understanding that dogs are not allowed in the dining room or the wellness area.
You can get dog bags at the reception.

Internet

You have free W-Lan in the entire hotel.

Children's playroom

We have a children's and youth room in the hotel in which there is a Lego table for the little ones and a table football table for the older children. Children's books and games can also be found there. There are also cinema evenings for your children. If you would like to watch a film during the day, this is possible on request.

Location of the hotel

Our hotel is located directly in the centre of Warth. You can leave your car with us the whole week. It is a short walk to the lift, nice to warm up, directly opposite to the village railway. Very comfortable. You can ski directly to the front of our hotel.

Grocery

SPAR grocery store

Opening hours: Monday - Friday: 08:00 am - 12:00 noon and 02:00 pm - 06:00 pm

 Saturday: 07:30 am – 05:00 pm

 Sunday: 09:00 am - 12:00 noon and 02:00 pm - 05:00 pm

Massage treatments

We offer various beauty & wellness treatments. Information and appointments are available at the reception.

Non-smoking hotel

We ask for your understanding that smoking is not allowed in our hotel.

Local tax

The local tax is € 2,80 per person per day and will be charged separately (from 14 years).

Parking or underground car park

Parking is available in front of the hotel and in the hotel's own underground car park. 

You can rent an underground car park for € 8,00 per night or € 45,00 per week.

Prices

Our prices are in Euro per person and night with Walserberg culinary (half board) and exclusive local tax of € 2,80 per person per night (from 14 years).

If you book an overnight stay only with breakfast, adults receive a deduction of € 15,00 per day and children € 10,00 per day from the room price.

Post office

In the community centre you will find the tourist office and post office opposite the bank.

Opening hours: Monday - Friday: 08:30 am - 06:00 pm
             Saturday: 09:00 am - 12:00 am and 02:00 pm - 05:00 pm

             Sunday: 09:00 am - 12:00 am

Travel cancellation insurance

As a special service we offer you the travel cancellation insurance Hotelstorno Premium - including helicopter rescue in the ski area as well as accident benefits. Detailed information you get at our reception. 


Calculate insurance premium



Safe in room

There is a safe in every room. Please leave it open on departure.

Larger valuables can be left at the reception, they will be stored in our hotel safe.

Ski Arlberg

The new 8-seater Dorfbahn (cable car) in Warth is your entrance to Austria's largest connected ski area - the SKI-ARLBERG - with over 305 kilometres of downhill slopes and 200 kilometres of deep snow. It is a pleasure for you as a guest -  a holiday with short distances is guaranteed.

Our hotel is located directly in the centre of Warth, from where the Dorfbahn cable car starts.

So you are at the front door of the hotel almost in the middle of the skiing area!

Ski lift distance

50m directly opposite the Hotel Walserberg is the Dorfbahn cable car. You walk for 3 minutes.

Ski pass and prices

Ski passes can also be purchased at the hotel reception desk.

We are agents of Skilifte Warth GmbH & Co KG.

The current ski pass prices for 2019/20 are available at
www.walserberg.at/en/ski-snow/arlberg-ski-resort

Ski room

The ski room is on the 1st floor. From there you can leave the hotel directly and in 3 minutes on foot you are at the Dorfbahn cable car.

Warth Ski and Snowboard School

The Warth Ski School offers private lessons or group courses for young and old with a great children's area. Information on the courses can be found at www.skischule-warth.com or directly on the telephone numbers +43 5583 3443 and info@skischule-warth.com

Early childhood care for children from 2 years with a children's play area.

Ski rental in the village

  • Sport Center Knitel (at the Spar shop), here you get 5% discount on the ski rental price as a Walserberg guest. The voucher is available at the reception.
  • Sport Jug (at the Sporthotel Steffisalp)
  • Sport Strobl (at the Hotel Lechtalerhof)

Cancellation terms

Up to 3 months before arrival you can cancel free of charge.

From 3 months to 1 month before arrival we charge 40% of the total amount.

From 1 month to 1 week before arrival the cancellation fee is 70% of the total amount.

For cancellations within the last week before arrival or early departure

we will charge you 90 % of the total amount.

The „General Terms and Conditions of the Austrian Hotel Industry (AGBH 2006, german)“ apply.

Telephone

Each room has a telephone. Please dial 0 for the outside line.

For calls from room to room, the room number applies.

Telephone wake-up call

You can save the alarm time in the phone yourself


  • Press the wake-up call key (or 73).
  • Enter four-digit time
  • press the # key to confirm


to cancel the alarm, press Alarm Call (or 79) 0 and #.

Tourist Office

In the community centre you will find the tourist office and the post office opposite the bank.

Opening hours: Monday - Friday: 08:30 am - 06:00 pm

             Saturday: 09:00 am - 12:00 am and 02:00 pm - 05.00 pm

             Sunday: 09:00 am - 12:00 am

Laundry room for guests

On the 1st floor you will find a guest laundry room, where you can wash and dry your laundry with € 1,- pieces. Laundry detergents are available at the reception.

Wine cellar

The wine cellar is literally in the cellar. We offer you mainly exquisite wines from Austrian wine-growing regions.

Wine tastings are announced in the weekly programme or offered on request.

Wellness area

Our hotel offers a 200 m² wellness & sauna area with


  • Bio-sauna (60 C°)
  • Finnish log cabin outdoor sauna
  • Luis Trenker" Infrared Fit and Health Cabin
  • Steam bath
  • Adventure shower
  • Water treading pool for Kneipp exercises
  • Drinking fountain with crystal water
  • Tea station
  • Hay stick resting room with fresh mountain hay


Open daily from 01.00 pm to 07.00 pm, in case of bad weather we open on request.

Family sauna

Sauna for children under 14 years:

Monday & Thursday from 03:00 pm - 05:00 pm only accompanied by parents

Terms of payment

You can use either cash, Visa or Mastercard, or an EC card.

The bill can be paid the evening before until 09:00 pm or on the day of departure from 08:00 am

** By clicking "send", you agree to being contacted by us regarding your inquiry. Further information Data Privacy Statement.

LIFE is BEAUTIFUL

impressions

Packages & offers

Find an offer for your dream holidays at the Arlberg